Refund and Returns Policy

At MOBIL Kuwait, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review the following terms and conditions regarding returns and refunds for products purchased through our eCommerce website.

1. Returns

1.1 Eligibility for Returns
You may return a product within 14 days of purchase if it meets the following criteria:

  • The product is unused and unopened in its original packaging.
  • The product is in the same condition as when you received it.
  • You have proof of purchase (receipt or order confirmation).

1.2 Non-Returnable Items
Certain products are not eligible for return, including but not limited to:

  • Opened or used products (e.g., lubricants, oils).
  • Products that have been tampered with or show signs of wear.
  • Items marked as final sale or non-returnable at the time of purchase.

2. Refunds

2.1 Refund Process
Once we receive your returned product and verify its condition, we will notify you via email. If your return is approved, we will initiate a refund to your original payment method.

2.2 Refund Timeline
Refunds will be processed within 7-14 business days of receiving and inspecting the returned product. The time it takes for the refund to reflect in your account depends on your payment provider.

2.3 Partial Refunds
In certain circumstances, only partial refunds may be granted, such as:

  • Items not returned in their original condition (damaged, missing parts, etc.).
  • Items returned beyond the 30-day return window.

2.4 Shipping Costs for Returns
Shipping costs for returning a product are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or damaged product received). In such cases, we will cover the return shipping costs.

3. Exchanges

3.1 Exchange Eligibility
We only replace products if they are defective or damaged. If you need to exchange an item, contact our customer service team at info@mobil-kuwait.com or (+965) 2226 2229 within 24 hours of receiving your order.

4. How to Initiate a Return

To initiate a return or refund:

  1. Contact our customer service team at info@mobil-kuwait.com or (+965) 2226 2229 with your order details.
  2. Provide proof of purchase and reason for return.
  3. Follow the instructions provided by our support team for returning the product.

5. Cancellations

5.1 Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. If the order has already been shipped, you will need to follow the return process outlined above.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery at info@mobil-kuwait.com or (+965) 2226 2229. We will arrange for a replacement or refund and cover any return shipping costs in such cases.

7. Contact Us

For any questions or concerns regarding your order, returns, or refunds, please contact our customer service team at: Contact Us

We are here to assist you and ensure you have a positive experience with our products and services.

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